Shipping Policy
Effective Date: April 4, 2025
At IndoorOnly.com, we take great care in packaging and shipping your order discreetly and securely. Below are the details of our shipping process and policies.
1. Shipping Eligibility
We ship only within the United States to states where hemp-derived products are legal. We do not ship internationally.
It is your responsibility to ensure that the products you order are legal in your state or locality. We do not offer refunds for packages returned or seized due to local laws.
2. Age Verification
By purchasing from IndoorOnly.com, you confirm that you are 21 years of age or older. Age verification may be required at checkout or delivery, depending on your location.
3. Order Processing Time
Orders are processed within 1–3 business days after payment is received, excluding weekends and holidays. You will receive an email confirmation once your order has shipped, including a tracking number.
4. Shipping Carriers
We ship via USPS, UPS, or other reliable carriers depending on the destination and discretion. All packages are shipped in plain, discreet packaging with no indication of contents.
5. Delivery Times
Estimated delivery is typically 2–5 business days after shipping, depending on your location and the carrier. Please note that delivery times are estimates and not guaranteed.
6. Tracking Your Order
A tracking number will be provided via email once your package has shipped. If you do not receive tracking info within 72 hours of your order, please contact us.
7. Shipping Delays or Issues
Once your package is handed off to the carrier, we are no longer responsible for it. This includes delays, loss, damage, or seizure. If there are issues with delivery, we will do our best to assist you in filing a claim with the carrier.
8. Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for packages returned or lost due to incorrect or undeliverable addresses.
9. Shipping Restrictions
Due to state laws, we may not be able to ship to certain locations. If we determine that shipping to your address is not allowed, your order will be canceled and refunded.
Contact Us
If you have any questions about shipping, contact us at:
Email: info@indooronly.com